A user reports a mismatch between the amount shown on the receipt and the posted ledger. What should you do first?

• A. Notify a supervisor.
• B. Reconcile by checking CMS entry, payment batch, and receipt details to identify and correct the mismatch.
• C. Wait for an audit.
• D. Reissue the receipt.

Answer: (B)

When a receipt amount doesn’t match what’s posted in the ledger, start by verifying the data across all sources to locate the source of the discrepancy. The first step is a reconciliation that cross-checks the CMS entry, the payment batch, and the receipt details. By comparing these records—the CMS transaction record, the batch that processed the payment, and the original receipt—you can see where the numbers diverge and determine whether the error came from data entry, posting, or processing. This approach fixes the root cause rather than guessing or masking the problem. After identifying the mismatch, correct any incorrect postings and document what was found. If the discrepancy can’t be resolved from the records alone, or reveals a systemic issue, then escalate to a supervisor. Waiting for an audit is too slow for a ledger discrepancy, and reissuing the receipt without first reconciling the records can create more confusion or duplicate payments.