If a payment is received by mail and not immediately posted, what is the standard processing timeframe before posting to the case ledger?

• A. Within 3 business days.
• B. Within 1 business day of receipt, with imaged copies kept for audit.
• C. Within 5 business days.
• D. Only after the payment is verified with the payer.

Answer: (B)

Prompt posting of mail payments to the case ledger with an auditable imaging trail is what this item tests. The best practice is to post within one business day of receipt and keep imaged copies for audit. This ensures the ledger is updated promptly to reflect cash receipts, supports accurate reconciliation, and provides a reliable record for audits or disputes. Imaging the payment creates a durable traceable copy that can be referenced if questions arise, without delaying the posting itself. Waiting longer than one day or requiring separate payer verification would slow down updates and weaken traceability, making the one-day posting with imaging the most effective approach.