What should you do when a posting discrepancy is detected during processing?

• A. Ignore the discrepancy if the payer agrees.
• B. Delete the posting and start over without record.
• C. Review the posting for accuracy, verify authority, follow the correction workflow, and adjust as needed.
• D. Assume the error is harmless and proceed.

Answer: (C)

Discrepancy resolution during posting is about keeping records accurate and auditable. When you detect a mismatch, start by reviewing the posting against source documents, receipts, or payer notices to determine what the correct entry should be. Confirm you have the authority to make changes so adjustments follow the proper safeguards and approvals. Then follow the formal correction process: submit the discrepancy for review, attach supporting evidence, obtain any needed approvals, and record the adjustment in the system with a complete audit trail. After making the adjustment, re-run the relevant validations and reconciliations to confirm that accounts and totals are correct. Finally, document what was found and how it was resolved for future reference.

This approach preserves data integrity, supports compliance and audit requirements, prevents unauthorized edits, and ensures the system reflects the true transactions. Ignoring discrepancies, deleting postings without recording them, or assuming the error is harmless can hide issues, break the audit trail, and lead to incorrect financial reporting.